This Privacy Policy describes how IRFA Roloder (“IRFA Roloder,” “we,” “us,” or “our”) collects, processes, stores, and protects personal information received through our website irfa-roloder.com and through communications with our customers and website visitors.

This policy applies when you browse our website, request a quotation, ask for information, or communicate with us regarding our products, installation services, or other business activities.

By using our website or voluntarily providing personal information, you acknowledge that you have read and understood this Privacy Policy.

We may collect personal information that you provide directly when requesting information about our products or services.

Information provided by you

• Your full name;
• Email address;
• Telephone number;
• Residential or business address;
• Company name and business information;
• Project details, measurements, specifications, and product requirements;
• Messages and other information voluntarily provided by you;
• Photographs, plans, documents, or files related to your project.

Information collected automatically

When you access our website, certain technical information may be collected automatically.

• IP address;
• Browser type and browser version;
• Device type and operating system;
• Pages visited on our website;
• Time spent on individual pages;
• Referring website or traffic source;
• General location information;
• Cookie and analytics information.

We may use the personal information we collect for the following purposes:

• To respond to questions, inquiries, and requests;
• To prepare quotations and project proposals;
• To process and manage orders or service requests;
• To organize measurements, production, delivery, and installation;
• To communicate with you about your project, order, or requested service;
• To provide customer support and after-sales assistance;
• To improve our website, products, and services;
• To monitor website functionality and performance;
• To protect our website against fraud, misuse, and security threats;
• To comply with legal, accounting, tax, and regulatory obligations.

Where required by applicable data protection laws, we process personal information on one or more of the following legal grounds:

• Consent: When you voluntarily provide information or accept optional cookies.
• Contractual necessity: When processing is required to prepare a quotation, fulfil an order, or provide an agreed service.
• Legal obligations: When we are required to retain, process, or disclose information under applicable law.
• Legitimate interests: When processing is necessary to operate, improve, and protect our website, services, and business.

Our website may use cookies and similar technologies to ensure correct functionality, remember certain preferences, measure website performance, and understand how visitors interact with our pages.

Types of cookies

• Essential cookies: Required for the website to function correctly.
• Preference cookies: Used to remember certain choices and settings.
• Analytics cookies: Used to understand website traffic and visitor behaviour.
• Third-party cookies: May be placed by external services integrated into our website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.

We may share personal information only when necessary for legitimate business or legal purposes.

• Authorized employees and representatives of IRFA Roloder;
• Installation, delivery, or service partners involved in your project;
• Website hosting, maintenance, and IT service providers;
• Professional advisers, including accountants and legal advisers;
• Public authorities where disclosure is required by law;
• Other parties when you have provided your consent.

Service providers are expected to process personal information only for the agreed purpose and to apply appropriate security measures.

International data transfers

Some third-party service providers may process or store information outside your country. Where required, reasonable steps are taken to ensure appropriate safeguards are used for such transfers.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Information may also be retained when necessary to manage our relationship with you, complete a project, resolve disputes, establish or defend legal claims, or comply with contractual, accounting, tax, and legal obligations.

Retention periods may vary depending on the type of information and the nature of the product, project, or service.

We use reasonable technical, administrative, and organizational safeguards to protect personal information against:

• Unauthorized access;
• Accidental loss or destruction;
• Improper use or disclosure;
• Unauthorized modification;
• Fraudulent or malicious activity.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted online.

Depending on the data protection laws applicable to you, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Request restriction of certain processing activities;
• Object to processing based on legitimate interests;
• Withdraw your consent at any time;
• Request a portable copy of certain personal information;
• Submit a complaint to the relevant data protection authority.

Certain rights may be limited where we are legally required to retain information or where processing is necessary to complete an existing contractual relationship.

Privacy-related requests may be submitted through the official communication details published on the IRFA Roloder website.

Our website may contain links to third-party websites, social media platforms, maps, or other external services.

IRFA Roloder is not responsible for the content, security, availability, or privacy practices of these third parties. We recommend reviewing the privacy policy of each external website before providing personal information.

Children’s privacy

Our website and services are not intentionally directed at children. We do not knowingly collect personal information from children without the permission of a parent or legal guardian.

If personal information relating to a child has been provided to us, a parent or legal guardian may request its review and removal through the official communication details published on our website.

We may update this Privacy Policy when necessary to reflect changes to our website, services, business practices, technologies, or legal obligations.

Any updated version will be published on this page together with a revised “Last updated” date. We recommend reviewing this page periodically.