LEGAL INFORMATION
These Terms and Conditions govern the use of the IRFA Roloder website and the purchase, production, delivery, and installation of our products and services.
These Terms and Conditions apply when you access irfa-roloder.com , request a quotation, place an order, purchase a product, or use a service provided by IRFA Roloder.
By using our website or confirming an order, you acknowledge that you have read, understood, and accepted these Terms and Conditions.
If you do not agree with these terms, you should discontinue using the website and should not confirm an order or service.
IRFA Roloder designs, manufactures, supplies, and installs architectural systems for residential, commercial, and industrial spaces.
Our products and services may include roller shutters, garage doors, shading systems, pergolas, entrance systems, aluminium structures, and other related custom-made solutions.
The exact products, materials, dimensions, technical specifications, and services included in a project will be stated in the relevant quotation, order confirmation, contract, or technical documentation.
We make reasonable efforts to ensure that the information published on our website is accurate, clear, and up to date.
Product photographs, colours, materials, dimensions, technical illustrations, and completed projects are presented for general informational purposes. Differences may occur because of screen settings, lighting, material variations, product improvements, or individual project requirements.
Information published on the website does not automatically constitute a binding offer or guarantee unless expressly confirmed in writing by IRFA Roloder.
Quotations are prepared based on the information, measurements, specifications, drawings, photographs, and requirements available at the time they are issued.
A quotation may include:
A quotation is valid only for the period specified in the document. After that period, prices, availability, production times, and other conditions may be revised.
Accurate measurements and technical specifications are essential for the production and installation of custom-made products.
When measurements are completed by IRFA Roloder, they will be used as the basis for production, subject to the agreed project requirements.
When the customer provides measurements, drawings, plans, or specifications, the customer is responsible for confirming that the information is complete and accurate.
IRFA Roloder is not responsible for production or installation issues caused by inaccurate, incomplete, or incorrect measurements supplied by the customer or a third party.
An order becomes binding after the customer approves the quotation or order details and fulfils any required advance payment or other confirmation conditions.
Before confirming an order, the customer must review:
Confirmation of an order means that the customer accepts the listed specifications and authorizes IRFA Roloder to begin procurement, preparation, or production.
Many IRFA Roloder products are manufactured according to the customer’s individual measurements, selected materials, colours, technical specifications, and project requirements.
These products are considered personalized or custom-made and may not be suitable for resale or installation at another location.
Once production or material preparation has started, custom-made products cannot normally be cancelled, returned, exchanged, or refunded because of a change of mind.
This restriction does not remove any rights that the customer may have under applicable law when a product is defective or materially different from the confirmed order.
Prices are stated in the relevant quotation, order confirmation, invoice, or contract.
The total price may depend on:
An advance payment or deposit may be required before materials are ordered or production begins. The applicable amount and payment schedule will be stated in the quotation or order documentation.
The customer must make payments within the agreed deadlines. Delayed payment may result in postponed production, delivery, installation, or completion of the project.
Any request to change or cancel an order must be submitted as soon as possible.
Changes are subject to approval and may result in:
If materials have already been ordered, prepared, or processed, the customer may be responsible for the costs already incurred.
A custom-made order may not be cancelled after production has started unless otherwise agreed in writing or required by applicable law.
Production, delivery, and installation times are estimates unless a specific deadline has been expressly confirmed in writing.
Completion times may be affected by:
IRFA Roloder will make reasonable efforts to complete the project within the estimated period and will communicate significant changes where possible.
Delivery and installation are included only when expressly stated in the quotation or order confirmation.
The customer must ensure that the installation location is accessible, safe, and prepared for the agreed work.
The customer is responsible for:
Additional work caused by unsuitable site conditions or undisclosed obstacles may be charged separately.
The customer should inspect the products and completed work within a reasonable period after delivery or installation.
Visible damage, missing components, incorrect specifications, or installation concerns should be reported promptly and supported by relevant information or photographs where possible.
IRFA Roloder must be given a reasonable opportunity to inspect the reported issue before another party repairs, removes, modifies, or replaces the product.
Failure to provide an opportunity for inspection may affect our ability to determine the cause of the issue or provide an appropriate solution.
Any applicable warranty period and conditions will be stated in the quotation, invoice, warranty document, product documentation, or applicable law.
Unless otherwise required by law, warranty coverage does not normally include damage caused by:
Warranty service may require inspection of the product and installation location.
Standard, unused products may be eligible for return only when this is agreed by IRFA Roloder and permitted under applicable law.
Returned products must normally be unused, undamaged, complete, and in their original condition.
Custom-made or personalized products cannot normally be returned, exchanged, or refunded when they have been manufactured according to the confirmed measurements and specifications.
If a product is confirmed to be defective or materially different from the agreed order, IRFA Roloder may, depending on the circumstances and applicable law:
To the extent permitted by applicable law, IRFA Roloder will not be responsible for indirect, incidental, or consequential losses resulting from:
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited.
IRFA Roloder will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control.
Such events may include natural disasters, severe weather, fire, flooding, war, civil disturbance, strikes, government restrictions, supply shortages, transportation disruption, utility failures, or similar circumstances.
Where possible, we will inform the customer and make reasonable efforts to reduce the impact of the event.
Unless otherwise stated, all website content, including text, photographs, graphics, logos, layouts, product presentations, and design elements, belongs to IRFA Roloder or is used with appropriate permission.
Website content may not be copied, reproduced, modified, distributed, republished, or used for commercial purposes without prior written permission.
You may view and use the website for personal and legitimate informational purposes.
Personal information collected through the website or during a customer relationship is handled in accordance with our Privacy Policy and applicable data protection requirements.
The Privacy Policy explains what information may be collected, how it is used, how long it may be retained, and what rights may be available to you.
We may update these Terms and Conditions when necessary to reflect changes to our website, products, services, business practices, or legal obligations.
The updated version will be published on this page together with a revised “Last updated” date.
Terms applicable to a confirmed order will normally be those accepted when the order was confirmed, unless a change is required by law or agreed by both parties.
These Terms and Conditions are governed by the applicable laws of the Republic of Kosovo, unless mandatory law requires otherwise.
The parties should first attempt to resolve any disagreement through good-faith communication. If a resolution cannot be reached, the matter may be submitted to the competent authorities or courts in accordance with applicable law.
Nothing in these Terms and Conditions limits any mandatory consumer rights that cannot legally be excluded or restricted.